Refund policy

At Modway, we want you to love your space. If your purchase isn’t quite right, we’re here to help. You have 30 days after receiving your item to request a return.

 

Eligibility for Returns

To ensure a smooth return process, please verify that your item meets the following criteria:

• Condition: The item must be unused and in the same condition that you received it.
• Packaging: It must be in its original packaging with all tags attached.
• Proof of Purchase: A receipt or valid proof of purchase is required.

 

How to Initiate a Return

• Contact Us: Email our support team at cs@modway.com to request a Return Authorization.
• Shipping: Please note that customers are responsible for all return shipping costs.
• Important: We cannot accept items sent back to us without a prior return request.

 

Damages & Issues

Please inspect your order immediately upon delivery. If the item is defective, damaged, or incorrect, contact us at cs@modway.com right away.

To help us resolve the issue quickly, please include:

• Photos documenting the damage or defect.
• Your proof of purchase and contact information.

 

Non-Returnable Items & Exchanges

• Final Sale: Items marked as Closeout, Outlet, or Final Sale are sold as-is and are not eligible for returns or exchanges.
• Exchanges: We do not offer direct exchanges. The fastest way to get what you need is to return the original item and place a new order.

 

Refund Process

Once we receive and inspect your return, we will notify you regarding the approval of your refund.

• Approval: If approved, your refund will be processed automatically to your original payment method within 7 business days.
• Processing Time: Please keep in mind that banks and credit card companies may require additional time to post the transaction to your account.
• Follow-up: If you haven’t received your refund within 15 business days of approval, please reach out to us at cs@modway.com.